Answers to Your Questions About Shade Sails

Why invest in a Pro-Shade premium shade sail?

Using only the highest quality products sourced from reputable suppliers, Pro-Shade’s premium grade sails cleverly conceal reinforcing patches providing maximum strength without ruining the appearance. Specially reinforced wire pockets are used to stop the perimeter stretching and to eliminate fabric wear from the wire. The fabric is carefully laid in the correct direction suitable for each custom sail plan so it will not stretch as much as a conventionally made shade sail and allowing it to be tensioned at higher loads reducing movement or flapping of the sail. All this combined with the same thread as used in NASA space suits means, we make really tough sails!

How do I know I am getting a quality product?

Pro-Shade use only highest quality materials sourced from trusted quality suppliers. Everything from our fabrics to hardware has been sourced with a quality guarantee in mind. All fittings and wire used by Pro-Shade are of 316 marine grade stainless steel.

Can I attach my shade sail to my building?

Yes. When doing this you should always have engineering certification, which we can include for you. The shade sail can only be attached to the building in the correct location where adequate strength is available.

What colours are best for shade sails?

In shade cloth, darker colours offer higher UV protection and higher shade factor and are therefore cooler underneath as air will flow through the fabric. Darker coloured shade cloths are also far easier to keep clean. In comparison PVC (waterproof) shade materials offer similar attributes to shade cloth for UV protection and shade factor, though as air does not flow through PVC the darker colours can be hotter underneath then the lighter options. Our project manager can assist you with your decision during your consultation.

What after-sales service should I expect?

Shade sails made of any fabric will initially stretch to a certain degree. We offer a free service/inspection two months after installation. Refer to your service booklet for the recommended dates of services, then contact us with a time and date that suits you to complete your service. You will receive care and maintenance instructions on completion of your contract along with a service and maintenance schedule. Keep this in a safe place for future reference.

Does a shade sail need to be serviced?

An annual service is highly recommended for all shade sails. Your service will involve inspections on all perimeter wires, shackles and turnbuckles, footings, building attachments, corrosion and the overall status of the sail. If required we will retension perimeter wires, corner tensions, and reset shackles and turnbuckles.

What is the best way to clean my shade sail?

We recommend the use of a mild dishwashing liquid with a low pressure water hose and a soft scrubbing brush. We do not recommend the use of high pressure water to blast the fabric clean. Avoid chemicals that contain bleach or other agricultural chemicals containing sulphur and/or halogens (e.g. chlorine, bromine) these chemicals may attack the UV stabilisers within the cloth, this reducing the life of the product and negating the warranty. The same rules apply for clear blinds. You can also view our PDFs with care and maintenance instructions for shade sails and PVC blinds.

What have our clients got to say?

“The one thing that will always set a service provider apart from the rest, is First Class Service. That is exactly what I received when I contacted Pro-Shade about sun shades and shade fabric. My questions were answered with a prompt return phone call, then a quote which was at a very reasonable rate. The work was carried out within a couple of days and the work was again, First Class. It is rare to find a Tradesperson who will exceed our expectations and much appreciated when it happens. I highly recommend Pro-Shade for their professionalism and service.”

C. Sinnott, Caloundra